PE stands for polyethylene, a material that can be injection-moulded into three-dimensional branch tips designed to reproduce the shape, texture and detail of natural evergreen foliage.

When we say 100% PE, we mean the foliage throughout the tree is PE—not just the visible outer tips.

We believe the material is fundamental to realism.

PE allows branches and tips to have three-dimensional form, natural variation and greater depth. Unlike flat PVC foliage, moulded PE can reproduce the geometry and texture of natural branches much more convincingly.

That's why we chose 100% PE throughout the tree rather than using PVC as a filler.

No. Our foliage is 100% PE with no PVC filler.

Many artificial trees use PE on the visible outer tips while using PVC throughout the inner structure. We deliberately chose not to take that approach. Our goal is to maintain the same standard of foliage throughout the tree.

Because we believe realism should not be skin-deep.

PVC can add volume economically, but its flat, cut structure cannot reproduce the three-dimensional geometry of natural foliage in the same way as moulded PE. Rather than using PVC to create bulk, we chose to build our trees entirely from PE.

Yes. Every Twinkle n Grace tree is pre-lit.

Depending on the model and lighting option selected, you can choose from our signature lighting experiences, including Enchanted Lighting and 10-Mode Magic Lights.

The Enchanted Light Experience features colour-changing smart LEDs, giving you the freedom to create different colours, combinations and lighting effects to suit your Christmas décor.

Every Enchanted Lighting tree comes with both a remote controller and an inline controller. You can also control the lights from your mobile device using the manufacturer-provided app.

You have three ways to control your Enchanted Lights:

• Remote controller — included with every Enchanted Lighting tree.
  
• Inline controller — included with every Enchanted Lighting tree.
  
• Mobile app — the lights can also be controlled through the manufacturer-provided app on your smartphone.
  

This gives you the flexibility to enjoy your tree using whichever control method is most convenient.

Yes. Enchanted Lights can be controlled from your mobile device using the manufacturer-provided app, in addition to the supplied remote and inline controllers.

The 10-Mode Magic Lights feature tiny LEDs designed to give your tree a delicate, fairy-light touch.

Choose between warm white or a colour mix, with 10 different lighting patterns to create the atmosphere you want throughout the Christmas season.

The lights are conveniently controlled using the supplied pedal switch.

The 10-Mode Magic Lights offer:

• Warm white or colour-mix lighting
  
• 10 lighting patterns
  
• Tiny LEDs for a delicate, fairy-light effect
  
• Pedal switch control

This gives you a choice of subtle warm-white illumination or more colourful, playful lighting without needing to add separate lights to the tree.

SnapLit™ is our quick-connect lighting system that allows you to set up your pre-lit tree in seconds. The lights automatically connect through the trunk as you snap each section together — no separate plugs, no tangled wires, just a flawless glow as soon as your tree is assembled

Each tree in the Platinum Collection has its own character.

• Nordic Heritage Fir — a classic, elegant silhouette with a natural, balanced appearance.
  
• Black Hills Spruce — a fuller, distinctive structure with layered branches that can be shaped upward or downward.
  
• Frosted Blue Spruce — a softly frosted interpretation with a distinctive winter character.
  
• Subalpine Fir — a taller, more slender silhouette for spaces where floor width matters.
  
• European Silver Fir — a full, elegant and timeless silhouette.
  

The best choice ultimately comes down to the character and proportions you want for your space.

A: Every Twinkle N Grace tree arrives beautifully packaged with everything you need for a seamless and luxurious setup experience. Inside your branded carton, you’ll find:

• Three tree sections, each wrapped in ribbon and protected with bubble wrap for safe transit
  
• A high-quality metal stand with scratch-prevent rubber feet for stability and floor protection
  
• An extra-large, water- and dust-resistant storage bag on wheels, designed for convenient off-season storage
  
• Two pairs of soft cotton fluffing gloves to shape your tree comfortably
  
• A comprehensive Owner’s Manual with setup, lighting, and care instructions
  

Every inclusion reflects our commitment to quality, care, and the joy of effortless Christmas preparation.

Yes! Each product page features high-resolution close-up images taken from the actual tree you’ll receive, allowing you to appreciate the true-to-life detail and craftsmanship up close

The Twinkle Subalpine Fir is our more slender option, making it particularly well suited to rooms where you want the presence of a beautiful Christmas tree without taking up as much floor space.

We recommend comparing the width as well as the height of each model before choosing.

Each model has a different silhouette and therefore a different footprint.

We recommend checking the dimensions on the individual product page before purchasing, particularly if your available floor space is limited.

Absolutely. Every Twinkle N Grace tree is crafted with 100% PE tips that are non-toxic, flame-retardant, and completely safe for homes with children and pets.

Yes.

Every tree is carefully packed for transportation, so the branches will need some shaping once the tree is assembled. This is part of achieving the intended silhouette and fullness of the tree.

We include two pairs of soft cotton shaping gloves to make the process easier and more comfortable.

Your tree may look more compact when first unpacked because the branches have been carefully packed for transportation.

Once assembled and shaped, the branches can be positioned to create the intended fullness, depth and silhouette.

Think of shaping as the final step in bringing your tree's designed character to life.

Our trees are designed to make setup straightforward.

Each tree is supplied in three sections with a heavy-duty metal stand. Pre-lit models use our SnapLit™ system to make connecting the lighting between sections quick and simple.

Yes. We offer delivery across Australia, with free delivery to more than 14,000 postcodes. Surcharges may apply to certain rural, remote, WA and NT locations.

We offer change-of-mind returns, subject to the conditions set out in our Return & Refund Policy.

Simply submit a return request through Twinkle Care and our team will guide you through the process.

Our Limited Warranty provides:

• 5 years for the frame/structure
  
• 5 years for foliage, branches and tips
  
• 3 years for factory-fitted lights
  

The warranty covers manufacturing defects in materials or workmanship under normal indoor use, subject to the terms and exclusions in our Warranty Policy.

That's where Twinkle Care comes in.

Our dedicated support service covers setup assistance, troubleshooting, returns and warranty support. If you have a problem with your tree, we'll help you work through the appropriate solution.

Visit Twinkle Care and select Start Warranty Claim.

You'll be asked to provide your details, proof of purchase and photographs showing the issue. Once submitted, our team aims to respond within 3 business days.